Privacy Policy

We collect information that is necessary to operate the Signaligence platform, deliver the services you request, secure our systems and meet our legal obligations. The categories of information we collect include:

• Identity information you provide — name, email address, company and role when you create an account, request access or contact us.
• Account and usage information — authentication events, configuration choices, feature usage and audit logs generated while you use the platform.
• Platform content — research, hypotheses, configurations, validation runs, telemetry and other data you create or upload to the platform.
• Device and connection information — IP address, browser type, device identifiers, language, and approximate location derived from network metadata.
• Communications — messages, support requests and feedback you send to us, including content submitted through the contact form.

We use the information we collect to:

• Provide, operate and improve the Signaligence platform and related services.
• Authenticate users, manage access and protect accounts from unauthorised use.
• Monitor reliability, performance and security of our systems.
• Respond to enquiries, provide support and communicate service-related information.
• Conduct research, validation and analytics necessary to operate decision-intelligence features.
• Comply with applicable laws, enforce our terms and protect the rights of users and third parties.

We do not sell personal information and we do not use customer platform content to train models for third parties.

We use cookies and similar technologies to operate the website, remember preferences and understand how the platform is used. Detailed information about our use of cookies is available in our Cookie Policy.

Signaligence shares information only where necessary to operate the platform, including with:

• Infrastructure and service providers who host, secure and operate parts of the platform under contractual confidentiality and security obligations.
• Professional advisers, including auditors and legal counsel, where required.
• Authorities and regulators where disclosure is required by law or to protect the rights, property or safety of users or third parties.
• Acquirers or successors in the context of a merger, acquisition or reorganisation, subject to equivalent privacy commitments.

We apply administrative, technical and organisational measures designed to protect information against unauthorised access, disclosure, alteration and destruction. These include access controls, encryption in transit, segmented environments, audit logging and routine review of operational practices. No system can guarantee absolute security; we work continuously to improve our controls.

We retain information for as long as necessary to provide the services, meet our legal and contractual obligations, resolve disputes and enforce our agreements. Retention periods depend on the type of information and the context in which it was collected. When information is no longer needed, we delete, anonymise or archive it in accordance with our internal retention standards.

Signaligence operates globally. Information may be processed in countries other than the one in which you reside. Where applicable law requires, we put appropriate safeguards in place for international transfers, including contractual protections and recognised transfer mechanisms.

Subject to applicable law, you may have rights in relation to your personal information, including the right to:

• Access the personal information we hold about you.
• Correct information that is inaccurate or incomplete.
• Request deletion of information, subject to legal and contractual retention requirements.
• Object to or restrict certain processing activities.
• Request portability of information you provided to us.
• Withdraw consent where processing is based on consent.

To exercise any of these rights, contact us using the details below. We will respond within the timeframe required by applicable law.

The Signaligence platform is intended for professional use and is not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

We may update this Privacy Policy from time to time to reflect changes to our practices, the platform or applicable law. Material changes will be communicated through the platform or by other reasonable means. The effective date at the top of this page reflects the latest version.

For privacy enquiries, including requests to exercise your rights, please contact us at hello@signaligence.io.